Before I begin this little tale of misadventure, let me acknowledge two universally accepted facts:
- The United Kingdom is not exactly universally known for their superb customer service. In fact, customer service is not stressed half as much as in the US which has led to some major culture shock on my part involving employees at shops and restaurants behaving in ways that I see has completely unacceptable.
2. Susanna Olson is not exactly known for her great memory and responsibility.
Without further ado…
When I arrived home from my whiz trip back to The States I hopped right into writing the four essays that I was supposed to be working on over winter break. Sure, I was a lil behind, but I was sure I could catch up. That is until I realised that somehow or another my computer charger had flown home to North Carolina with my family instead of to Wales with me. So I panicked. My parents had my charger sent directly but the sweet lil lady in the North Carolina post office didn’t have much experience posting things to Wales. In fact, I’m starting to wonder whether or not she really knew where or what Wales is. So I’m afraid my charger was sent to the wrong place. Today the package with my charger is officially two days late. This morning I found out that I got a disappointingly low score on my last assignment. Putting all that together: I got ancy… okay, desperate.
I packed my dead computer into a backpack and began the trek to city centre. As I walked I practiced the speech (facial expressions and all) that I would deliver to the first Apple Store employee that looked friendly enough to help me. I know customer service isn’t prioritised here, but Apple is supposed to be good on that stuff right? So I might have a chance if I make myself look desperate enough.
As I walked into the Apple store I noted a crowd of employees huddled in the corner chatting together. That would never be allowed in American Apple store. This wasn’t looking good. I sucked in a huge breath of air.
After wandering around looking particularly aimless for about two seconds, a bearded man and young woman, both wearing Apple t-shirts, approached. The man asked:
“Anything you need help with?”
I let out that big gasp of air I had sucked in upon entering the store and then unleashed the entirety of my preplanned speech in a single breath:
“Hi I am Susanna and yeah actually I’m in a bit of a strange predicament. I’m originally from America where I went for my big brother’s wedding and somehow while I was there I left my macbook charger. My parents are sending it to me but it won’t come in time. I’ve got four essays due really soon and I NEED the notes on my computer BAD. So yeah, I’m a bit desperate. I was wondering if… youcouldpleaseletmeplugmycomputerintooneofyourextrachargersforjustafewminutes?”
They both smiled at me. The bearded man said “Let me go get one out of the back.” I let out a huge breath of air: “THANKS!” While the bearded man went to grab a charger, the young girl stayed back and chatted with me about studying abroad and America etc… It was like a mid-exam week therapy session.
Soon enough the bearded man was back: “Here you go, just make sure you bring it back when you can.”
“Umm, sorry… wait… You are going to let me take it home with me?” We are talking about a $100 piece of equipment.
“Yeah, as long as you solemnly swear to bring it back.” He chuckled. My eyes bulged.
“Oh my goodness! Thank you! You just saved me and four essays.”
The young girl helped me plug it into my computer to make certain sure that it worked properly. They sent me out of the Apple store with sweet smiles and waves. I’m determined to not only return the charger in perfect condition but to bring cookies along. Seriously guys, those folks made my day.
So yeah, my dad and my brother are iPhone app designers. I’ve been raised my entire life to believe that Apple is the best tech company out there and there is no other computer worth buying. When I was in high school I used a windows computer as a sign of rebellion. Now I’m starting to believe…
And so it is that I can blog again without the assistance of my glitchy iPhone. Now excuse me… I’ve got some essays to write.